Your Source for the Latest News from ScreenMeet
Q1 2023 Edition
ScreenMeet Replay Driving Faster Resolution Times
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ScreenMeet Customers are Achieving Great Results With Replay
- Replay enables your customers to record their issue and submit it with the case.
- Customer Support and Help Desk Agents get a full view of the situation during their first review by watching the video.
- With Replay the number of interactions drops, average handle times are decreased, and customer satisfaction is increased.
Use Cases, Workflows, and Benefits
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See Replay in Action
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Get Familiar with Replay
Watch our 4-minute training video in Salesforce or ServiceNow
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The Latest Product Features and Enhancements
Click on a Product Name to Review Full List
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Remote Support and Beam (Unattended)
- Improved Auto Update for pre-deployed clients
- Added ability for end users to opt-out of recordings
- Fixed mouse and key sticking issues
- Improved Japanese language support
- Improved file transfer handling
- Implemented infrastructure upgrade to Beam
- Resolved device count and search issues in Beam
Live and Mobile SDK
- Added new snapshot function: take a snapshot of screen or camera, annotate, then load to the case - Watch the Video in the Release Notes for Quick Training
- Added remote control of keyboard/mouse functionality (contact ScreenMeet to enable)
- Added the ability to set rear camera as default
- Corrected an issue with audio-only recordings showing video
- Applied performance improvements and issue fixes to SDK
Replay
- Added configuration options for default video sources
- Improved audio recording workflow
- Optimized recording performance
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